Cisco Anyconnect Secure Mobility Client Installation Issues
The automatic download can sometimes be problematic. If it does fail, here are the very first things you should check: It is recommended that the system have the latest patches and service packs installed. It is recommended that Java have the latest patches and updates.
It is recommended that you have the Georgia Tech root certificate installed. You can find it here:-.
This shouldn't break the download, but it may eliminate certificate warnings during installation with some of our VPN appliances. If your installation fails with Internet Explorer and you have another browser such as Firefox or Chrome installed, try it again with the other browser. The AnyConnect VPN client is a java based piece of software. Most of the reasons for the installer to fail is due to web browser or java issues, or Windows 7/8 security settings. If you are using Internet Explorer, it will first attempt an ActiveX install of the software. It may ask you to install an ActiveX control.
If this fails, you might see this error: That particular error may occur if IE 8 or 9 is in Protected Mode. On how to add Trusted Sites if you are running IE in protected mode. You will have to add ipsec1.vpn.gatech.edu and ipsec2.vpn.gatech.edu as trusted sites.
Ideally, you don't have to do any of that if you simply click 'OK' on the dialog box and hope for a successful Java or manual installation. In theory you will see this screen next while the ActiveX install times out. At this point you can choose to skip to a Java installation, or go ahead and click on Download. If both the ActiveX and Java install fail, or you have clicked on the Download button, you will get this page which has a link to manually install the software.
Click on that to proceed. If none of the above suggestions work, please open a trouble ticket with the for further assistance.
The issue is related to the file permissions on this folder: C:WindowsSystem32DriverStoreFileRepositoryvpnva-6.infamd64f4ee011be27e2804 Resolution 1 – Browse to the C:WindowsSystem32DriverStoreFileRepository folder and right click on the vpnva-6.infamd64f4ee011be27e2804 folder and select Properties. 2- Click on the Security tab then the Advanced button. 3 – The current Owner is probably set to SYSTEM. Click on the Change button and enter your account name and click OK. 4 – Check the box that says “ Replace owner on subcontainers and objects” then click OK.
Cisco Anyconnect Secure Mobility Client Set…
5 – Click Edit from the Security tab then Add and enter your account name and click OK. 6 – Check the Full Control box under the permissions for your account, then click OK and Yes. Rom flash tool mk 808b boot from sd card. Now you’ll want to use a tool like FileASSASSIN to delete locked files. You can download and install it from here: 7 – In FileASSASSIN, browse to the C:WindowsSystem32DriverStoreFileRepositoryvpnva-6.infamd64f4ee011be27e2804 folder again. 8 – Select each file and check the Delete option, then click Execute for each file.
Once all files are removed, you can delete the folder. IF THE ABOVE FILEASSASSIN FAILS: 9 – Right click on each file, and select properties and the security tab. 10 – Click on the Advanced button. 11 – Click Change next to Owner and enter your account name, then click on OK twice. 12 – Right click on the same file, then select Properties and the security tab. 13 – Click on the Edit button, then Add. 14 – Enter your account name and check the Full Control box.
Click OK then Yes then OK again. 15 – Delete the file and repeat for each file in the folder. 16 – After all files are removed, delete the folder.
Cisco Anyconnect Secure Mobility Pc Client …
If the folder won’t delete, right click and go to Properties, Security, and Edit the permissions for the Everybody group and give it Full Control. Now try your installer again and it should work.